Forum Discussion

vara93's avatar
vara93
Iron Contributor
Oct 17, 2023

When will the problem with local_%username% folders not being cleared on exit be resolved?

Please tell the developers that this is a critical bug. Let them put all their efforts to fix it in the next update. The problem is 2 years old, what is wrong with you ?    
vara93's avatar
vara93
Iron Contributor
Oct 17, 2023
https://social.msdn.microsoft.com/Forums/windows/en-US/4749d582-157f-487e-969f-9a03db2436bd/more-than-one-localusername-folders?forum=FSLogix

https://learn.microsoft.com/en-us/answers/questions/1361481/local-profiles-are-not-getting-deleted-after-user

The problem has been around for 3 years at least. Do you follow the community, what they tell you? Add this task as critical in the next update.

Don't tell me this problem doesn't exist and apps are to blame, all the same things you said about refcount and fixed after 2 years. Take care of the critical problem !!!
Gonzalo_Reyna's avatar
Gonzalo_Reyna
Icon for Microsoft rankMicrosoft
Oct 23, 2023
Hi, have you opened a support ticket? You might understand that every environment it is unique, and the reason the local_<username> folder is not deleted it is unique to your enviroment. Short answer: when FSLogix tries to delete that folder it can't because there are files in that folder that are still in use, causing that the deletion operation for the local_<username> folder does not succeed. Definitely a support ticket is the way for us to help you. If you open a ticket, let me know.
  • vara93's avatar
    vara93
    Iron Contributor
    Oct 24, 2023

    Gonzalo_Reyna First you have to acknowledge this problem in order to add to the roadmap of fixes.

    • Gonzalo_Reyna's avatar
      Gonzalo_Reyna
      Icon for Microsoft rankMicrosoft
      Oct 24, 2023

      Please let me know when you open a support ticket. As we have mentioned to you previously, that would be the way to go to understand what is occurring in your environment. If you decide not to open a support ticket, we will not be able to help you.

      • vara93's avatar
        vara93
        Iron Contributor
        Oct 25, 2023

        Я из России, и у меня нет оплачиваемой поддержки. Пожалуйста, укажите, как я могу создать бесплатный билет. И я думаю, что ваши разработчики должны принять эту проблему и исследовать ее самостоятельно, так как это распространенная проблема, как и с refcount, вы ее долго не признавали и тоже говорили шаблонными фразами, но через целый год исправили.

        Я думаю, что вы должны сами это расследовать. Но, честно говоря, помощи от вас как всегда нет. Худшая поддержка, которую я когда-либо видел. Я не сталкивался с таким продуктом, как FSLogix, где критические проблемы можно игнорировать годами. Худшая поддержка

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