Forum Discussion

Copper Contributor

Dec 20, 2022

Failed to acquire mutex for user - user can't logoff

Hello, Anybody experiencing troubles when users signing out? "Failed to acquire mutex for user:" "Failed to acquired logoff lock for user..." Sessions keeps hanging with a couple of proce...

Jason_Parker

Microsoft

Jan 31, 2023

We started an internal investigation to determine the overall scope of this issue. We are seeing evidence of this issue occurring and are actively working to better understand the use case and reproduction scenarios.

We are seeking customers who have an active support case or can open a support case. Your assistance would help us pinpoint the exact issue and validate the fix for the community.

Please send me a private message if you are willing to partner with us!

TiboV
mediahoran
vuser_anon

planetwilson
Brass Contributor
Mar 06, 2023
Jason_Parker we are also seeing a number of issues with what I would describe as "stuck profiles" where the user gets an error "cannot open virtual disk"

When running some powershell to see the state of handles on the profile we see some open file handles from a previous session which stop the profile from getting loaded. We have to clear these with powershell before the user can successfully log on. I will PM you with our support ticket.
- Sachin98
  Copper Contributor
  Oct 18, 2023
  Jason_Parker ,
  Any update or resolution on this issue ?
  
  encountered similar problem in the Azure Virtual Desktop environment after installing the latest update for FSLogix 2210 hotfix 2 (version 2.9.8612.60056)
  
  OS type : Windows 22H2 build 19045
  
  following error message when users attempt to sign in to their sessions:
  The Fslogix Apps Services service failed the sign-in
  The wait operation time out.