FSLogix profile not being loaded

Hi,

Here at work we have a farm of Windows Server 2019 VMs. Recently we have implemented FSLogix profiles as an alternative to

roaming profiles and so far, so good. Still, we have some users (not all of them) whose profile in a particular server doesn't get

loaded. At logon the "Waiting for FSLogix Apps Services..." message shows up, but after configuring the profile and closing the

session the profile does  not get saved (the session gets closed very fast). What I have observed is that even though the <user>

folder gets created, the local.<user> does not.

I have tried:

Deleting the <user> folder

Deleting the profile keys in the registry:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList

HKEY_LOCAL_MACHINE\SOFTWARE\FSLogix\Profiles\Sessions

Deleting the profile from the User Profiles windows (Computer Properties)

Deleting the VHDX file so it get recreated from zero.

Restarting the server.

Repairing the FSLogix installation from Control Panel -> Programs -> Programs and Characteristics

Nothing seems to work. Any other suggestion as how to fix this issue?

If I open frxtray.exe and check the logs all i can see is the following line:

error.cpp(13):[WCODE:0x00003b01] (Se presentó una excepción en el servicio al administrar la solicitud de control.)

Does that mean that I should reinstall FSLogix?

Thanks in advance,

--

Jorge

Thanks,