Forum Discussion
FSLogix 2210 with hotfix 2 (black screen and hangs)
- Sep 22, 2023
Hi KleinVuur,
This issue is caused by the InstallAppxPackages setting, even if it is disabled.
There is a workaround for this issue, which is to set the following registry key to 0:
HKEY_LOCAL_MACHINE\SOFTWARE\FSLogix\Profiles\InstallAppxPackages
This will disable the installation of AppxPackages during the logon process, and should resolve the black screen and hang issue.
Here are the steps to set the registry key:
- Open the Registry Editor.
- Navigate to the following key:
HKEY_LOCAL_MACHINE\SOFTWARE\FSLogix\Profiles
- If the InstallAppxPackages key does not exist, create a new DWORD value with that name.
- Set the value of the InstallAppxPackages key to 0.
- Click OK to save your changes.
Once you have made this change, restart your computer.
If you are still having the same issue, you can use this steps (for additional troubleshooting):- Make sure that you are running the latest version of FSLogix.
- Verify that the FSLogix service is running.
- Restart the FSLogix service.
- Check the FSLogix logs for any errors.
- Disable any third-party antivirus or antimalware software that you are using.
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Kindest regards,
Leon Pavesic
I'm not able to get the same black screens again.
Thanks for your help