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KleinVuur's avatar
KleinVuur
Copper Contributor
Sep 21, 2023

FSLogix 2210 with hotfix 2 (black screen and hangs)

Since HF2 we've been experiencing lot's of black screens. Install Appackges Setting is off, but despite this setting fslogix hangs for many minutes.   [16:17:57.450][tid:00000e14.00007c78][INFO] C...
  • LeonPavesic's avatar
    Sep 22, 2023

    Hi KleinVuur,

    This issue is caused by the InstallAppxPackages setting, even if it is disabled.

    There is a workaround for this issue, which is to set the following registry key to 0:

    HKEY_LOCAL_MACHINE\SOFTWARE\FSLogix\Profiles\InstallAppxPackages

    This will disable the installation of AppxPackages during the logon process, and should resolve the black screen and hang issue.

    Here are the steps to set the registry key:

    1. Open the Registry Editor.
    2. Navigate to the following key:
    HKEY_LOCAL_MACHINE\SOFTWARE\FSLogix\Profiles
    1. If the InstallAppxPackages key does not exist, create a new DWORD value with that name.
    2. Set the value of the InstallAppxPackages key to 0.
    3. Click OK to save your changes.

    Once you have made this change, restart your computer.

    If you are still having the same issue, you can use this steps (for additional troubleshooting):

    • Make sure that you are running the latest version of FSLogix.
    • Verify that the FSLogix service is running.
    • Restart the FSLogix service.
    • Check the FSLogix logs for any errors.
    • Disable any third-party antivirus or antimalware software that you are using.

     

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    Kindest regards,


    Leon Pavesic

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