Forum Discussion

Steel Contributor

Jan 03, 2023

FSLogix 2210 (2.9.8361.52326) bugs: black screen and log off issues

Hi all, there seem to be a couple of bugs in FSLogix 2210 (2.9.8361.52326): some users experience a black screen when logging on (loading their profile may take up to 10-15 minutes), session logoffs ...

Zeno152

Copper Contributor

Nov 18, 2023

AAranda803 Hello, did you ever come with a solution for this issue?

We are experiencing the same problem. We tried with many solutions found online, as:
- upgrading/downgrading FSLogix version

- setting up a new File Servers for VHDX profiles

- reverting updates made to the VDIs

- disabling antivirus

nothing helped, users are stuck with a black screen for 10-20minutes at login and all I can see from the logs is a gap of 10-20minutes from one operation to the other, in particular when FSLogix tries to lock the ODFC.vhdx disk.

Any help is appreciated.

Thanks

Zeno

trixsta

Copper Contributor

Nov 18, 2023

Zeno152

no have stayed on this version with no major issues.

2.9.7838.44263

Zeno152
Copper Contributor
Nov 18, 2023
thanks trixsta

unfortunately we tried to downgrade to that version, but we still see black screens during logon.

There's a precise 10 minutes timeout each time...

No idea why, but it's driving me crazy

Zeno
- trixsta
  Copper Contributor
  Nov 18, 2023
  Incase anyone else is looking for the older stable version, try the link below.
  
  FSLOGIX Version 2.9.7838.44263
  https://theprojectit-my.sharepoint.com/:u:/g/personal/dominic_projectit_co_nz/EbYGaNDW_5xJnOb9gOYtfIgBLdwSWK9BSM2TnFic3E5sUg?e=S90QFs
  - Zeno152
    Copper Contributor
    Nov 19, 2023
    Hello trixsta, thanks for the link!
    
    We found the cause of the issue: there's a logon script which is causing the 10 minutes delay with the black screen.
    
    We disabled the folllowing policy and everything started working again:
    
    Now we just need to find which scripts is causing the logon delay, but at least we know it's not an FSLogix issue.