Forum Discussion
Azure VDI - Outlook Stuck on 'Loading Profile'
Issue occurs every morning and we have been chasing this up with the Microsoft support team as well. We've tried a lot of things but switching to and from VDI's seems to eventually get people log...
We are experiencing the exact same issue. Microsoft keeps bouncing the ticket back and forth, but nothing is being resolved. It's not just Outlook for us—it's affecting all Microsoft Office 365 applications. Whether it's Word or Outlook, logging in and out doesn't make a difference; the applications just hang indefinitely.
We've also tried resetting Internet Explorer settings via Internet Options, following advice from this https://answers.microsoft.com/en-us/msoffice/forum/all/exchange-onedrive-and-teams-wont-connect/888a3fc9-c409-49d2-ac58-ace335a556e6 post .
Which seemed promising but didnt change anything.
SaRa suggested also the modern authentication, but that didn’t change anything, even though we use MFA.
The issue occurs randomly throughout the day once people start working, but the machine is far from reaching its capacity limits. Strangely enough, everything seems to work fine in the mornings.
Have you managed to find a solution? This is becoming an absolute nightmare for us.
We've also tried resetting Internet Explorer settings via Internet Options, following advice from this https://answers.microsoft.com/en-us/msoffice/forum/all/exchange-onedrive-and-teams-wont-connect/888a3fc9-c409-49d2-ac58-ace335a556e6 post .
Which seemed promising but didnt change anything.
SaRa suggested also the modern authentication, but that didn’t change anything, even though we use MFA.
The issue occurs randomly throughout the day once people start working, but the machine is far from reaching its capacity limits. Strangely enough, everything seems to work fine in the mornings.
Have you managed to find a solution? This is becoming an absolute nightmare for us.
- JCais LeonardSchwenk - To which directory service are your session hosts joined?
- AD Joined
- LeonardSchwenk Thanks, very interesting. We are also experiencing the same issue with our AAD-joined session hosts. However, the session hosts that are Entra-joined and managed via Intune do not exhibit the same issue. The problems began after we ran a Windows update on all our session hosts, so my suspicion is that it’s related to the update. Have you updated your session hosts recently?
