Forum Discussion
Policy Tips not showing on Outlook on Password Protected files
Good day to all
Currently facing this issue, we have created a DLP policy to detect and block password-protected files when sending to the external domain via outlook. however, the policy tips in outlook just won't appear to educate of a potential violation or give the user a chance to intervene (indicate as false positive)
In the end, the user sent out the email and learn it only after receiving a blocked message email.
The above behaviour is only occurring when it comes to the detection of password-protected files. we have similar policies on detecting and blocking personal data (such as Credit Card, HIPAA and etc). however, it all works perfectly, having policy tip appears every moment in outlook whenever a user attempts to include external addresses as recipients.
Does anyone have the same experience? Greatly appreciate it if you could share. Thanks.
7 Replies
- Is the policynudgerules_xxxx.xml file located in c:\users\username\appdata\local\microsoft\outlook showing the config for this rule?
I do have policynudgerules in that folder, but unfortunately, the contents belong to other DLP rules/policy tips. Nothing specifically for the "password-protected file" DLP policy
- It could be that the policynudgerules file isn't updating properly. If you close Outlook, rename the file to something like .old (so you are not deleteing it), reopen outlook then click to create a new email it should recreate a new version of that file. Its worth then comparing the two files to check for differenses.
Also, if this is working for any of your users it is worth comparing there working policynudgerules file with your non-working one to check for differences.
Does this policy work in Outlook online?
