Forum Discussion
Policy Tips not showing on Outlook on Password Protected files
Good day to all Currently facing this issue, we have created a DLP policy to detect and block password-protected files when sending to the external domain via outlook. however, the policy tips in...
I do have policynudgerules in that folder, but unfortunately, the contents belong to other DLP rules/policy tips. Nothing specifically for the "password-protected file" DLP policy
It could be that the policynudgerules file isn't updating properly. If you close Outlook, rename the file to something like .old (so you are not deleteing it), reopen outlook then click to create a new email it should recreate a new version of that file. Its worth then comparing the two files to check for differenses.
Also, if this is working for any of your users it is worth comparing there working policynudgerules file with your non-working one to check for differences.
Does this policy work in Outlook online?
Also, if this is working for any of your users it is worth comparing there working policynudgerules file with your non-working one to check for differences.
Does this policy work in Outlook online?
Thanks ByDesign1977
After comparing the two versions, the old and the new ones are the actual same.
OWA work perfectly fine.
- Do you have any exceptions in the policies? If you do remove them, then remove the xml file mentions above, close and restart Outlook and then click to create a new email to test (please note though that after removing the exceptions that it can take up to 24hrs for the polcies to fully redeploy so test ever few hours)
- Tan_Kok_Hwa, did you try the above, this resolved a very similar issue for me.