Forum Discussion

Brass Contributor

Jan 04, 2017

Why is "Focused Inbox" suddenly disappeared?

Hello, Until the end of 2016 our tenant had "Focused Inbox" activated. But since a couple of days, we're missing the separation of "Important" and "Other". When we can see all our messages in our...

outlook

Victor_Ungureanu

Microsoft

Jan 06, 2017

I noticed that when I disabled Clutter on a mailbox, this also disabled Focused Inbox, so this might have happened in your case.

Enabling Focused Inbox didn't enable Clutter.

Johan Pauly

Brass Contributor

Jan 06, 2017

I also did the same stuff:

- using the powershell commands

- disable/enable clutter

But nothing has changed. It is very strange that this "Focused Inbox" feature is also disappeared at some other tenants.

Jason Rhodes
Iron Contributor
Jan 06, 2017
Yes, I'e done the powershell commands yesterday and focused inbox is enabled on accounts an the whole company.

I can see focused inbox on iOS Outlook
I can see all the inbox emails in Outlook 2016
I cannot see the 'Other' emails in my inbox in OWA, in any browser.

Interetestingly in OWA I can find emails from the 'Other' folder when I search for one that I know is in Outlook 2016, and it says it's in 'Inbox' but when I go out of search back to the Inbox, the emails are not visible.
- Johan Pauly
  Brass Contributor
  Jan 09, 2017
  Just a couple of minutes ago, my "Focused inbox" appeared in my OWA. Also our other users are now ok.
  - Jason Rhodes
    Iron Contributor
    Jan 09, 2017
    No luck for me yet. It's annoying having to open Outlook 2016 just to see emails that are in the 'other' folder because they are hidden from view in OWA.
    
    I have Outlook 2016 installed, but don't really use it... I live in OWA.