Forum Discussion
What is going on with Microsoft support?
Support requests used to be resolved quickly and efficiently with knowledgeable agents calling within 20-30 minutes of opening a case.
But early this week I opened a support ticket at about 10 AM my time. At about 5 AM the next day a support agent called while I was asleep. I sent a reply to their email and in response received a generic and unhelpful reply. I have not heard from that agent again. That ticket remains open.
I opened a new ticket about 25 hours ago. That ticket has yet to be assigned an agent.
What's going on with Microsoft support?
4 Replies
- I agree it has become terrible. I setup a support case in my tenant a few weeks ago and clicked the button for a call back. 8 hours later I get an email from the agent asking what the problem is.
- That is much better than the support ticket that took over a week to have them say "We have also tried to connect with other agent within your time zone, but this usually take up to 48-72 hours before we might get one."
This was for a North American time zone.
After I week I gave up.
- I laughed at your wit. And then I cried in frustration at Microsoft. 😁
