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frostycan
Copper Contributor
Jan 20, 2024

What is going on with Microsoft support?

Support requests used to be resolved quickly and efficiently with knowledgeable agents calling within 20-30 minutes of opening a case.

But early this week I opened a support ticket at about 10 AM my time.  At about 5 AM the next day a support agent called while I was asleep.  I sent a reply to their email and in response received a generic and unhelpful reply.  I have not heard from that agent again.  That ticket remains open.

 

I opened a new ticket about 25 hours ago.  That ticket has yet to be assigned an agent.

 

What's going on with Microsoft support?

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