Forum Discussion
User unable to receive external emails after changing the last name (email)
- The issue was resolved by deleting the SMTP primary address in Active Directory, syncing, and adding the same SMTP primary adress.
Hi Deleted,
thanks for your solution, I have checked if the primary email exists somewhere else and the answer is no.
This email address is being used (or exists) just for that user.
Kindest regards
Leon
LeonPavesic Who is generating the NDR? What does it say? I'm on-prem admin only so I'm not aware of any hybrid issues like that. Check twice, if the address is written correctly, that it is identical in Exchange (EAC/Get-Mailbox) and AD/AzureAD.
When changing the name via EAC email flow should work properly.
Hope you'll find a hybrid experienced admin here. 🙂
Hi Deleted,
our server is generating thr NDR messagge.
The email is the same on-prem and in Azure (also in Exchange Online).
We checked every attributes and settings in AD, Azure and Exchange. The user still cannot recieve external emails, just internal from out domain.
Anyone else maybe have experience or a solution with this case?- The issue was resolved by deleting the SMTP primary address in Active Directory, syncing, and adding the same SMTP primary adress.