Forum Discussion
User cannot rename categories even when being the owner
Hi guys, I have a user that cannot rename categories in a mailbox whilst being the owner. As you can her permission level is set on owner. And yet the rename is greyed out: ...
Hi
Based on the images I assume that Outlook Classic is being used
There are a few quick options to try
- Click directly on the user's own Inbox in the nav pane, then go to Categorize > All Categories, not while any other folder is active
- Try accessing categories via Outlook on the Web (OWA), if rename works there, the issue is client-side
- Run Outlook with the /resetnavpane switch to rule out a profile/nav pane issue:
outlook.exe /resetnavpane - Create a new Outlook profile and test, if it works in a fresh profile, the existing profile is corrupted.
is the user accessing this mailbox through a standarard profile, or is there an additional mailbox present in the same profile?