Forum Discussion
Understand content conversion via mail headers and trace logs
Hi, We have a situation where some clients revert saying that they are receiving mails in Plain text. The issue is not continuous and intermittent, I have checked the remote domain settings in our t...
Have you had a look at this? It covers the locations and settings that may affect whether a message is sent in plain text or not https://learn.microsoft.com/en-us/exchange/mail-flow-best-practices/message-format-and-transmission
Hi Dan,
When they receive emails from our end, they see this in their headers
27 Content-Type multipart/related; boundary="_006_DM6P100XXXXXBXXXXXXXXXAXXXXXX519NAMP_"; type="text/plain"
So, I need to find out how it is being delivered as plain text, if that's what the means.
I have checked mail user settings, for UseMAPIRichText, it is being set to UseDefaultSettings
For domain, it ;s follow the user settings.
In Outlook, the default setting sis Rich text.
When they receive emails from our end, they see this in their headers
27 Content-Type multipart/related; boundary="_006_DM6P100XXXXXBXXXXXXXXXAXXXXXX519NAMP_"; type="text/plain"
So, I need to find out how it is being delivered as plain text, if that's what the means.
I have checked mail user settings, for UseMAPIRichText, it is being set to UseDefaultSettings
For domain, it ;s follow the user settings.
In Outlook, the default setting sis Rich text.