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KaiSeng's avatar
KaiSeng
Copper Contributor
Mar 03, 2023

Unable to move mailbox from Exchange 2013 to 2019. Couldn't find database

Hi,

When I move mailbox in Exchange 2013 to 2019, it prompt error Couldn't find database pointing to a non existence database. Kindly refer screenshot.

Can any expert guide me on how to fix this?

Thank you

Exchange Server
hybrid

1 Reply

  • LunaScott's avatar
    LunaScott
    Iron Contributor
    Apr 05, 2025

    1. Check if the target database exists 
    powershell 
    Get-MailboxDatabase -Server "Exchange2019ServerName" | FL Name, Server, Mounted 
    If there is no output → you need to create the database first: 
    powershell 
    New- MailboxDatabase -Name "Mailbox Database 2019" -Server "Exchange2019ServerName" 
    Mount-Database "Mailbox Database 2019" 
    2. Verify Migration Privileges 
    The account performing the migration needs to belong to:
    Organization Management group 
    Full Control permissions for the target database 
    3. Specify the target database to migrate 
    powershell 
    New-MoveRequest -Identity "email address removed for privacy reasons" -TargetDatabase "Mailbox Database 2019" 
    4. Check Exchange service status 
    powershell 
    Test-ServiceHealth 
    Get-Service MSExchangeMailboxReplication | Restart-Service

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