Forum Discussion

Copper Contributor

Mar 03, 2023

Unable to move mailbox from Exchange 2013 to 2019. Couldn't find database

Hi, When I move mailbox in Exchange 2013 to 2019, it prompt error Couldn't find database pointing to a non existence database. Kindly refer screenshot. Can any expert guide me on how to fix this? ...

Exchange Server

hybrid

LunaScott

Iron Contributor

Apr 05, 2025

1. Check if the target database exists
powershell
Get-MailboxDatabase -Server "Exchange2019ServerName" | FL Name, Server, Mounted
If there is no output → you need to create the database first:
powershell
New- MailboxDatabase -Name "Mailbox Database 2019" -Server "Exchange2019ServerName"
Mount-Database "Mailbox Database 2019"
2. Verify Migration Privileges
The account performing the migration needs to belong to:
Organization Management group
Full Control permissions for the target database
3. Specify the target database to migrate
powershell
New-MoveRequest -Identity "email address removed for privacy reasons" -TargetDatabase "Mailbox Database 2019"
4. Check Exchange service status
powershell
Test-ServiceHealth
Get-Service MSExchangeMailboxReplication | Restart-Service