Forum Discussion
Unable to Locate email in Quarantine List
Message Trace shows the email is in Quarantine. When I go to the admin Quarantine List, I am unable to locate email in Admin Quarantine List.
2 Replies
The message might have been zapped, if you have access to explorer, best check therein.
In the message trace, it doesn't show as zapped but shows "The message was successfully delivered to the folder: DefaultFolderType:QuarantinedEmailSecured"
When I search for that email in quarantine, on that day,it has two other emails but not the one i am looking for.
In Service Health, there is an active incident (Issue ID EX1478331) that says "Some users’ email messages may not be quarantined and fail to be stored in the quarantine folder"
My issue may or may not be related to this.
