Forum Discussion

Copper Contributor

Jul 23, 2020

unable to delete email in deleted item

I try unable to delete the email in deleted item It shows this error "Some items cannot be deleted. They were either moved or already deleted or access was denied" I also try to migrate this...

MVP

Jul 23, 2020

You have to disable Single Item recovery first and remove any holds placed on the mailbox. It's all detailed in the article above.

AlvinKang

Copper Contributor

Jul 24, 2020

VasilMichev

I had disable Single Item recovery and try empty the deleted items. it still has the same error and not allow to delete it.

I try to go into light version of OWA. It allow to delete it as a subfolder under manage folders

Deleted is 138 bytes and Recoverable items is all 0 bytes

I still cannot migrate this mailbox to office365. it still shows the same error.

Error: MigrationPermanentException: Mailbox dumpster size 30 GB ‎(32,213,335,723 bytes)‎ exceeds target quota 30 GB ‎(32,212,254,720 bytes)‎. Mailbox dumpster size 30 GB ‎(32,213,335,723 bytes)‎ exceeds target quota 30 GB ‎(32,212,254,720 bytes)‎.

VasilMichev
MVP
Jul 24, 2020
Does the mailbox have an archive enabled and did you check the RecoverableItems subtree in the archive?
- AlvinKang
  Copper Contributor
  Jul 24, 2020
  VasilMichev
  
  The Mailbox Archive is enabled. Deleted items and Recoverable items are empty.
  - VasilMichev
    MVP
    Jul 24, 2020
    Interesting, so it seems the issue is with the quota, not the actual used size. I suppose you can try setting the quota to a lower value, preferably on the database level so that other mailboxes don't run into the same issue.