Forum Discussion
unable to add account to my outlook
Have you tried connecting it to another PC? Does it work? Also is Autodiscover enabled on the PC? to enable connection to Exchange.
i will test on a another pc
how can i check if Autodiscover is enable I'm running exchange on prem with outlook 2021
Thanks
To do this, run the https://testconnectivity.microsoft.com/, Go to Outlook Connectivity and input the credentials. Perform test and check the results the analyzer give you to further troubleshoot the issue.
I also await the test on a new PC.
If you find this information helpful, please mark it as best response which will assist others with the same question./Temitope Victoria#temitopevictoriacompany
- Hello
i connect on a different pc as me tries to add the account to outlook
i start outlook or it does the same in control panel
it found my account i wait like 2 minutes for something to happen ...i get a popup to enter my password sometime its more faster then that ... and after a while i get oups something went wrong .... i tries to delete my account in credential manager and tries again ....same issue
if i test the connectivity i get this at some points
Attempting to test potential Autodiscover URL https://mydomain.com:443/Autodiscover/Autodiscover.xml
Testing of this potential Autodiscover URL failed.
and this a bit after :
The Microsoft Connectivity Analyzer is attempting to retrieve an XML Autodiscover response from URL https://mydomain.com:443/Autodiscover/Autodiscover.xml for user email address removed for privacy reasons.
The Microsoft Connectivity Analyzer failed to obtain an Autodiscover XML response.
not sure why some are working and other account not 😞Hi Pete
Sorry about the issue.
I will advice you contact Microsoft Support to further troubleshoot the issue and run diagnostics on their end.
If you find this information helpful, please mark it as best response which will assist others with the same question.
/Temitope Victoria
#temitopevictoriacompany