Forum Discussion
Unable to access some Online Archive folders only when using Outlook 2013
Hi all, I am facing a strange issue in my organization where a growing number of staff are unable to access some archive folders but only when using Outlook 2013 (Outlook 2016 and OWA work fine)....
I'm posting the solution in the hope that someone may find this useful.
Long story short, after many calls to Microsoft it was determined that this was the result of enabling auto-expanding archives. No idea if this was by design or if it has been fixed for Outlook 2013, but it certainly wasn't in the documentation 🙂