Forum Discussion
SPAM + Quarantine
Hi all,
need help with Quarantined emails.
Issue:
sender "A" forwards emails to recipient "B".
B never receives these emails because they end up in Quarantine marked as PHISH.
Sender "A" email address & domain are both white-listed.
Recipient B has no rules in the mailbox that would block these messages.
Message trace has "Quarantine: no additional info provided".
In "Message Analyzer" I've found AntiSPAM-Report - SFV:SPM which means "The message was marked as spam by the content filter."
I can't find the responsible "filter" that is causing this issue.
I've tried to search by "domain" in rules, but nothing comes up.
Any ideas?
2 Replies
- Ahmed_Masoud97Steel Contributor
Are both emails in the same tenant?
If not, check SPF records on both tenants and whitelist the domains
Best
Ahmed Masoud
- oliwer_sundgrenSteel Contributor
HelloDiVojich !
Does the emails perhaps contain any attachments that could be blocked?
Simple test would be to send an email with just textHave you whitelisted in Office365 or in the Outlook client of the affected user?
Kind regards
Oliwer Sjöberg