Forum Discussion
Microsoft Teams new calling and meeting experience
tassenza Here you go (partial copy from Message center).
Updated July 7, 2020: To ensure the best possible experience for our users, we are delaying some of our deployments to reduce the amount of change flowing into the services.Please see the updated roll-out timeline belowWe are pleased to announce that we will be enabling users to be able to view meetings and calls in separate windows along with the other recently announced features.
This message is associated with Microsoft 365 Roadmap ID https://www.microsoft.com/microsoft-365/roadmap?filters=&featureid=57294
This will roll-out OFF by default and users will have the ability to turn on the new experience via the user setting: General > Turn on new meetings and calling experiences.
Note: In the future we will enable this functionality by default, but we want to provide users extra time to become familiar with having meetings open in their own separate window. As we move forward we will provide more details via Message center.
Steps for Users to turn on the new experience:
Step 1: Click on Avatar on top right of Teams and click Settings.
Step 2: Check the Turn on new calling an meetings experiences check box and then restart the Teams client.
Note: To provide additional transparency we expect the new experiences to be enabled with the following timeline. This is subject to change and we will provide appropriate notice for each phase through Message Center as we approach July and August.
- June – New experiences are available and users can enable through settings.
- July – Experiences are enabled by default and users can disable through settings.
- August – Experiences are enabled by default and user controls are no longer available.
mgwalton Hello Mary! You should have them as well. Sometimes it's necessary sign out and back in manually (top right corner) to trigger a refresh of new settings. In case that doesn't work you can reset your Teams desktop app by typing %appdata%\Microsoft\Teams (via Start) and delete all content in the Teams folder.
Let me know how it goes!
ChristianBergstrom Thank you for those tips. Still not able to turn on the new experience and tried a meeting and still not seeing the changes. The only issue I ran into was in deleting all content in the Teams folder. Even though I signed out and quit Teams altogether before deleting content, It would not delete the meeting-addin folder as it said it was in use. I don't know if that may be why your suggestion didn't work.
mgwalton Hi, that's OK. As it's still an issue I wonder if it could be something in the backend causing this. I've noticed several posts about it and here's another conversation on the topic
Would it be possible to try using another computer to see if its client related or maybe as described above?
ChristianBergstrom I have two computers I use, both are running the most up to date version of Teams and I do not have the new experience option on either. The version is 1.3.00.21759 (64-bit). I have reached out to my ITS staff and they are opening a ticket with Microsoft because they can't find anything for my user account to explain this. I have the same license as everyone else at our institution.
- Are you in a call queue? There are reports that there was a bug with the new experience and call queues so anyone in a call queue does not receive the new experience option.
If you restart Teams via the following, the setting change works for me:
1) Make setting change (as discussed)
2) Right-click on the Teams icon
3) Left-click on Quit (see below)
4) Launch Teams
Markw2160 Hello, thanks for the reply. I do not experience this issue but I know many do. The latest I heard as for people not seeing the option any longer was something about "Teams call queue". But I would have to ask ChrisWebbTech more about that.
