Forum Discussion
Report message add-in and Shared Mailboxes
the inbuild report button available across all the outlook clients for both consumer and enterprise support shared and delegate please check this out - Built-in report button is available in Microsoft Outlook across platforms | Microsoft Community Hub
MicrosoftWell over a year later (almost three years after the OP, of which there are plenty of others out there) and this is still not supported.
How does this reflect on how seriously Microsoft's is taking the security of their customers? Their advertising talks the talk but this should be drowned out by such blaring negligence as this.
- Dhairyya_Agarwalhttps://learn.microsoft.com/en-us/microsoft-365/security/office-365-security/submissions-outlook-report-messages?view=o365-worldwide#use-the-built-in-report-button-in-outlook-on-the-web
Check this section - shared and delegate mailboxes are supported on Outlook for web. There is work ongoing to add support for other outlook clientsThanks for the reply Dhairyya, I am aware that there are plugins for reporting, even that these plugins are already supported in Outlook across multiple platforms. I deploy them in my client's environments as standard. The issue here is very specific in that there is no ability for people to report emails when the emails are in a shared or delegate mailbox. This is, as I'm sure you can understand, a significant failure in the security design of the plug-ins, that Microsoft has well been aware of for a number of years now.
- If an employee has full delegate rights for a mailbox but is unable to correctly report or handle emails that are potentially a high risk or security threats, then this is a major product functionality and compliance failure.
Run through a scenario where a delegate fails to report/handle an email as phishing that then gets acted on, causing a security breach in the company. If these buttons are visible but non-functional then Microsoft are creating a significant legal risk for its customers.
