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Report message add-in and Shared Mailboxes
Microsoft has well explained the report message add-in in the link below but, the supportability for shared mailboxes is a missing piece. Has anyone managed to see this add-in on shared mailboxes ? I...
the inbuild report button available across all the outlook clients for both consumer and enterprise support shared and delegate please check this out - Built-in report button is available in Microsoft Outlook across platforms | Microsoft Community Hub
How are you accessing the shared mailbox? If you open it as additional account or via the "open another mailbox" functionality in OWA, the add-in should be available.
- OWA is not Outlook
VasilMichev Thanks for the response. Does that mean its a limitation in Outlook desktop ?
No, it simply depends on how you add the shared mailbox. A multitude of features are only available when the mailbox is added as additional account, there's nothing specific to the report message add-in here.
- Microsoft's best practices for (delegate) shared mailboxes is to let Autodiscover handle connection. For regular shared mailboxes, there is no "added as an additional account".
