Forum Discussion

Copper Contributor

Jul 23, 2020

unable to delete email in deleted item

I try unable to delete the email in deleted item It shows this error "Some items cannot be deleted. They were either moved or already deleted or access was denied" I also try to migrate this...

MVP

Jul 24, 2020

Does the mailbox have an archive enabled and did you check the RecoverableItems subtree in the archive?

AlvinKang

Copper Contributor

Jul 24, 2020

VasilMichev

The Mailbox Archive is enabled. Deleted items and Recoverable items are empty.

AlvinKang
Copper Contributor
Jul 30, 2020
AlvinKang

When i check mailbox statistics by database , it show 26553mb in deleted item.

So i try to move that mailbox to into another database ( another exchange Server), it show 0mb in deleted item.

now i will try to move it to office365. Hope it will work.
AlvinKang
Copper Contributor
Jul 27, 2020
VasilMichev
I had set the RecoverableItemQuota to 30GB and RecoverableWarningQuota to 20GB

Office365 Migration still have the same error on
VasilMichev
MVP
Jul 24, 2020
Interesting, so it seems the issue is with the quota, not the actual used size. I suppose you can try setting the quota to a lower value, preferably on the database level so that other mailboxes don't run into the same issue.