Forum Discussion
unable to add account to my outlook
hello i'm trying to connect my outlook 2021 on a on prem account in our exchange i enter the mail i want to add but ending with the same message again and again : not sure why. Thanks ...
It's great that you will use another PC to connect.
However, if it is a work PC, I will advice you contact your IT Admin to check for any changes on the account or device.
However, if it is a work PC, I will advice you contact your IT Admin to check for any changes on the account or device.
well i am the it admin
i was unable to connect this account on the pc im using its a second account for me
not suer what change in the config of my pc that stop me to add this account in my outlook
Thanks
i was unable to connect this account on the pc im using its a second account for me
not suer what change in the config of my pc that stop me to add this account in my outlook
Thanks
Have you tried connecting it to another PC? Does it work? Also is Autodiscover enabled on the PC? to enable connection to Exchange.
- hello
i will test on a another pc
how can i check if Autodiscover is enable I'm running exchange on prem with outlook 2021
ThanksTo do this, run the https://testconnectivity.microsoft.com/, Go to Outlook Connectivity and input the credentials. Perform test and check the results the analyzer give you to further troubleshoot the issue.
I also await the test on a new PC.
If you find this information helpful, please mark it as best response which will assist others with the same question./Temitope Victoria#temitopevictoriacompany