Forum Discussion

JNLVK's avatar
JNLVK
Copper Contributor
Jan 05, 2025

OOF to personal emails dropped at EOP relay

Issue: When an OutOfOffice recipient is gmail.com, outlook.com, msn.com ,etc, relay is dropped by EOP. Oof is delivered when recipient is an M365 tenant. Any other mail flows no issues to gmail and o...
2016
hybrid
JNLVK's avatar
JNLVK
Copper Contributor
Jan 10, 2025

Hello Exchange Team. It seems to me nobody cares for problems when personal emails involved. The world isnt just B2B, there are plenty of B2C communication where the client is an individual having free personal gmail, outlook, yahoo etc addresses. Just think of a law office specialized in personal matters. All their clients have gmail, hotmail, etc... Killing OOF replies just by recipient isn't quite smart. Please reconsider this behaviour. 
And if I made the wrong assumption please help us come over this and provide a resolution. Thanks  

  • Dan_Snape's avatar
    Dan_Snape
    Bronze Contributor
    Jan 12, 2025

    If no-one has the answer here in the community forum, you'd be best served logging a ticket directly with Microsoft for support

    • JNLVK's avatar
      JNLVK
      Copper Contributor
      Jan 13, 2025

      Thanks Dan. I have 2 tickets 2 agents working on this for over a month now with zero progress. I was hoping to reach out to the team directly here.