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LANselot's avatar
LANselot
Copper Contributor
Jun 01, 2021

On premise Exchange after update to 2019 slow saving drafts in Outlook 2016/2019

Hi,

I've upgraded Exchange 2013 to 2019 and everythings seemed fine, but some users (not all, but significant amount) expirienced troubles: when they trying to save a draft of message or create and send a message outside of organization, Outlook window with message became fozen fo a while (15-30 secounds). After that, message sending/saving normally. Somebody can help me with that? What can it be?

  • LANselot's avatar
    LANselot
    Jun 20, 2021
    We found a reason. It was because of DLP solution(DeviceLock). Without it all works fine.
  • ArnoRommens's avatar
    ArnoRommens
    Copper Contributor
    We have the same issue.
    Outlook from Office365 with Exchange 2019 on-premise CU9.
  • Simonf1190's avatar
    Simonf1190
    Copper Contributor
    We have exactly the same issue.

    Outlook seems to almost crash when saving drafts and closing for some users. We ran an update and enabled in place archiving for one user so I wasn’t sure which caused it.

    Did you find a solution?
    • LANselot's avatar
      LANselot
      Copper Contributor
      We found a reason. It was because of DLP solution(DeviceLock). Without it all works fine.

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