October SLA for Exchange North America

Question

Hello team!&nbsp; I have a customer that needs to know what caused the uptime SLA for EXO to be only 99.526 for October.&nbsp; Any insight and details I can provide would be very helpful.&nbsp; Thank you!&nbsp;

vasilmichev · Answer

The customer should open a support case (or SLA credit request if they believe the SLA was breached), preferably via their TAM if they have such.

jenny750 · Answer

Hi! I am the TAM (we are now called CSAMs) but I am new in role and want to find more information before going down a refund path.  I will do a support ticket for this.

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October SLA for Exchange North America

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