Forum Discussion

LeoPete08's avatar
LeoPete08
Copper Contributor
Aug 12, 2022

New users not showing in Global Address Book

We are having issues with new users not showing in Global Address Book.
The things that I have done so far:

- When I check OWA the new users show up.
- Clients Outlook is set to cached Exchange mode. When I delete the offline address book folder (C:\Users\testuser\AppData\Local\Microsoft\Outlook\Offline Address Books) and download the “global address book”, all new users show up in the list. If I try to download the address book after that the download task just halts at processing.
- On the server I ran Update-OfflineAddressBook "Default Offline Address Book" and get no errors.
- Get-OfflineAddressBook | Format-List *


- Test email auto configuration displays no errors and the OAB URL path matches the GUID from the Exchange Offline Address Book.

 

Any help will be greatly appreciated.

 

No RepliesBe the first to reply

Resources