Forum Discussion

RobHardy's avatar
RobHardy
Copper Contributor
Jul 10, 2024
Solved

MRM retention policy not taking effect on some mailboxes

I created a new MRM retention policy yesterday, and assigned it to several of our mailboxes.   It only seems to have taken effect for some of these. For others, the default folder policies aren't w...
  • VasilMichev's avatar
    Jul 10, 2024
    It can take a while for the initial processing of the mailbox to happen, the SLA for that is 7 days in Exchange Online. You can try giving it a push via the Start-ManagedFolderAssistant cmdlet, but that doesn't always work, you have to wait.
    As for confirming the policy is applied correctly, best use OWA. And if you are checking this on behalf of another user/mailbox, make sure you use the "Open another mailbox" functionality.

Resources