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brooke_chapman's avatar
brooke_chapman
Copper Contributor
Mar 06, 2020

Microsoft outlook app using exchange online domain - Microsoft outlook 365

The set of folders cannot opened.  attempting to connect to Microsoft exchange has failed. 

 

The email can be set up on iphone and mac with out an issue. The only problem is with the seteup on the windows computer - Windows 10

Exchange Server
Office 365 Personal
outlook
  • Lewis-H's avatar
    Lewis-H
    Iron Contributor
    Mar 06, 2020

    To eliminate these issues for users with cloud mailboxes, perform the following steps:

    Create a CNAME record in DNS that points to mail.office365.com:

    Be sure to create this CNAME record in your internal and external (public) DNS, because users might connect from internal or external Internet connections.

    In our example, the domain contoso.com is used in the request. This means you don't need to specify the domain in the URL.

    Configure the Outlook on the web redirect in the on-premises organization relationship: To do this, use the following syntax in the Exchange Management Shell in on-premises Exchange:

     

    Set-OrganizationRelationship -Identity <Organization relationship identity> -TargetOWAUrl http://<CNAME value>/owa

     

    I hope this helps!

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