Forum Discussion
JanE40
Oct 18, 2024Copper Contributor
Message gets dropped when in CC
Hello,
our customer has a little unique setup.
They`ve 10 mailboxes and one "main mailbox" where everyone has access to,
We have a forwarding rule from every user mailbox to the main mailbox, where more rules sort those incoming mails into folders for each user.
So if user1[at]customer.com gets an e-mail, it gets forwarded to main[at]customer.com and within main it gets sorted to user1's folder. Thats working even if the user1 is in TO or CC
The only circumstance this setting doesn't work is, if the mail goes TO user1[at]customer.com and CC user2[at]customer.com. In this situation the mail is only received once and sorted to one of those folders. In message trace i get a drop ("250 2.1.5 RESOLVER.FWD.Forwarded; recipient forwarded")
Any ideas how we can fix that issue?
Thanks in advance
- Victor_IvanidzeBronze Contributor(Assuming you are talking about Exchange online)
Don't use rules. Create a Power Automate flow.