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AB21805
Bronze Contributor
Nov 07, 2024

Issue when searching in Outlook web - Something went wrong

Hi everyone,

I have a user who’s unable to search their inbox in Outlook web. The Outlook app works fine, but the search feature isn’t functioning in outlook web. I’ve already cleared the cache for the browser and attempted to log into the same account on a different device and browser, but no luck.

Does anyone have any suggestions?

 

 

  • Some users' searches may fail and provide no results in the Outlook desktop client and Outlook on the web

    Issue ID: EX925169
    Affected Service: Exchange Online
    Status: Service Degradation
    Issue Type: Incident
    Start Time: November 5, 2024 1:17 AM GMT+9

    User Impact
    Users' searches may fail and provide no results in the Outlook desktop client and Outlook on the web.

    Scope of Impact
    Some users attempting to perform searches in the Outlook desktop client and Outlook on the web may be impacted.

    Current Status
    November 8, 2024 10:22 AM GMT+9
    We're continuing the restart process of the subset of impacted Exchange Online service infrastructure. In tandem, we're analyzing the service logs to pinpoint why the 503 errors are being returned.
    Next update by:
    Saturday, November 9, 2024 1:30 AM GMT+9

  • Some users' searches may fail and provide no results in the Outlook desktop client and Outlook on the web

    Issue ID: EX925169
    Affected Service: Exchange Online
    Status: Service Degradation
    Issue Type: Incident
    Start Time: November 5, 2024 1:17 AM GMT+9

    User Impact
    Users' searches may fail and provide no results in the Outlook desktop client and Outlook on the web.

    Scope of Impact
    Some users attempting to perform searches in the Outlook desktop client and Outlook on the web may be impacted.

    Current Status
    November 8, 2024 10:22 AM GMT+9
    We're continuing the restart process of the subset of impacted Exchange Online service infrastructure. In tandem, we're analyzing the service logs to pinpoint why the 503 errors are being returned.
    Next update by:
    Saturday, November 9, 2024 1:30 AM GMT+9

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