Issue when searching in Outlook web - Something went wrong

Hi everyone, I have a user who’s unable to search their inbox in Outlook web. The Outlook app works fine, but the search feature isn’t functioning in outlook web. I’ve already cleared the cache for ...

exchange online

AnnTaeYoun
Nov 08, 2024
Some users' searches may fail and provide no results in the Outlook desktop client and Outlook on the web

Issue ID: EX925169
Affected Service: Exchange Online
Status: Service Degradation
Issue Type: Incident
Start Time: November 5, 2024 1:17 AM GMT+9

User Impact
Users' searches may fail and provide no results in the Outlook desktop client and Outlook on the web.

Scope of Impact
Some users attempting to perform searches in the Outlook desktop client and Outlook on the web may be impacted.

Current Status
November 8, 2024 10:22 AM GMT+9
We're continuing the restart process of the subset of impacted Exchange Online service infrastructure. In tandem, we're analyzing the service logs to pinpoint why the 503 errors are being returned.
Next update by:
Saturday, November 9, 2024 1:30 AM GMT+9

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Issue when searching in Outlook web - Something went wrong

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