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TonyRedmond's avatar
Nov 26, 2020

How to Enable the First Contact Safety Tip for Exchange Online Protection



Exchange Online Protection (EOP) and Microsoft Defender for Office 365 support anti-phishing policies which generate safety tips for users. The first contact safety tip warns users when they receive email from someone they don’t usually get messages from. It’s a way to put the recipient on their guard, just in case it’s someone trying to impersonate someone else whom the recipient actually knows.

 

https://office365itpros.com/2020/11/26/enable-first-contact-safety-tip/

  • Vaman-Kini's avatar
    Vaman-Kini
    Brass Contributor

    TonyRedmond  I ran into a quite odd situation where the feature works on a test Tenant/domain but not in the production.  The headers show that the rule hit for both domains which should mean that the transport rule works.  The mail flow is same for both tenants.  Any tips on troubleshooting that you could share ?

    • Shane Pollard's avatar
      Shane Pollard
      Copper Contributor
      Did you ever get a response of fix from MS support regarding this issue? I am seeing the same exact result in our organization. We have the transport rule enabled in a test tenant and it works like a champ. But in our production tenant we do not see the Safety Tips anywhere. Even though the X headers are indeed being injected as expected.
    • TonyRedmond's avatar
      TonyRedmond
      MVP

      Vaman-Kini Time to call Microsoft support. They can access your tenant to see what might be going on. It's impossible for me to debug issues like this... so I don't try,

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