Forum Discussion
Freshservice custom mailbox error - Mailbox limit exceeded
Getting below error email frequently from FreshService (An application which is using one of our mailbox from outside with SMTP authentication). That mailbox is operating on our on-prem exchange 2016...
Message limits can be set at various points in the message routing. How does mail flow from the 3rd party to the intended recipients? Look at all the devices that are in that message route and make sure that the mailbox is not exceeding any limits
- so the application is reaching to this mailbox (on-prem) via receive connector with SMTP authentication where the limit is already set to unlimited once SMTP authentication is successfull. Then the intended recipients are on M365. There's no any rule for email routing we have configured.
