Forum Discussion
Focused Inbox vs Clutter (more junk in my primary inbox)
So it appears that Focused Inbox may have rolled out to our tenant Nothing is going into Clutter anymore. A ton of stuff that has previously been filtered into my clutter folder is now sitting i...
This is pretty ridiculous.
We arent able to tell which users had Clutter and which didnt because IsEnabled is set automatically to false for everyone.
So now we have to turn it on for everyone regardless if they had it turned off or on before.
Rolling this out without the client supported is irresponsible, and now I'm getting slammed with "why's" from our users.
We arent able to tell which users had Clutter and which didnt because IsEnabled is set automatically to false for everyone.
So now we have to turn it on for everyone regardless if they had it turned off or on before.
Rolling this out without the client supported is irresponsible, and now I'm getting slammed with "why's" from our users.
Bloody hell, its not even on for everyone. Some users still have clutter, and some have focused inbox. My boss had focused inbox yesterday, but now clutter is back.
Some kind of phased rollout
Some kind of phased rollout
That sounds really awkward, to say the least.! I'd be turning off Focused Inbox in my tenant if it was running amok if it meant everyone went back to how they were. Makes support impossible and hurts credibility.
Have you opened a support call yet? I would be escalating this, the best you can. It would be great if we could get some clarity here. I don't understand why the Focused Inbox rollout has been this problematic, going back eight months now.
- Ya, for what it is worth, I just opened a premier ticket to see if they will be able to tell us anything.
I'm all for it, and it seems to work fine in OWA and Mobile, but *MOST* of our users rely on Outlook client and the built-in native iphone/android apps, so they'll be pretty screwed when it formally rolls out to everyone.
I actually really liked the fact that clutter stuck it in another folder. Our users are pretty disappointed in this new approach so far, though I realize it is where all of the rest of services are going I think.- Hopefully this is a temporary situation and all the pieces will start to fit into place soon. I'll be interested in what you can get out of premier support, a few answers would be good.
