Forum Discussion
Focused Inbox vs Clutter (more junk in my primary inbox)
This is what we were concerned about, Focused Inbox rolling out before the Office client update is released. Microsoft didn't see this as a big problem at the time:
"So if you do that before the release on Windows desktop, you will then see emails that previously went to Clutter going to your inbox. We don't expect many users will go that route, since the numbers of people who move between Web/Windows/Mac is very small."
Can you turn off FI and go back to Clutter for the time being, does it work that way? From a previous thread -
Steps to re-enable Clutter (for admin)
As an Office 365 admin, you can re-enable Clutter using Exchange PowerShell. Once this is done, Focused Inbox will be turned off and Clutter will be active again.
Turn Clutter on using Exchange PowerShell
- You can enable Clutter manually for a mailbox by running the http://go.microsoft.com/fwlink/?LinkID=834446 cmdlet. You can also view Clutter settings for mailboxes in your organization by running the http://go.microsoft.com/fwlink/?LinkID=834759 cmdlet.
- Example: Turn on Clutter for a single user named Allie Bellew: Set-Clutter -Identity “Allie Bellew” -Enable $true
We arent able to tell which users had Clutter and which didnt because IsEnabled is set automatically to false for everyone.
So now we have to turn it on for everyone regardless if they had it turned off or on before.
Rolling this out without the client supported is irresponsible, and now I'm getting slammed with "why's" from our users.
- Bloody hell, its not even on for everyone. Some users still have clutter, and some have focused inbox. My boss had focused inbox yesterday, but now clutter is back.
Some kind of phased rolloutThat sounds really awkward, to say the least.! I'd be turning off Focused Inbox in my tenant if it was running amok if it meant everyone went back to how they were. Makes support impossible and hurts credibility.
Have you opened a support call yet? I would be escalating this, the best you can. It would be great if we could get some clarity here. I don't understand why the Focused Inbox rollout has been this problematic, going back eight months now.
- Ya, for what it is worth, I just opened a premier ticket to see if they will be able to tell us anything.
I'm all for it, and it seems to work fine in OWA and Mobile, but *MOST* of our users rely on Outlook client and the built-in native iphone/android apps, so they'll be pretty screwed when it formally rolls out to everyone.
I actually really liked the fact that clutter stuck it in another folder. Our users are pretty disappointed in this new approach so far, though I realize it is where all of the rest of services are going I think.