Forum Discussion
Exhange Error with Outlook Credentials
Are you using Exchange on-premises or ExO and where is the user mailbox located? This can be an autodiscover-related prompt, either to his own account or any shared mailbox/calendar he has added to the profile. Or be caused because of modern auth requirements, etc.
Hi Vasil
We're using exchange online and on premise AD. They do have access to another users mailbox which is picked up via automapping so we could try to turn that off? It started happening after they changed their password in OWA so I also think it's an autodiscover problem, but not sure what. The strange thing is that they are still receiving emails. I've turned on Enable troubleshooting logging in Outlook to see if that tells me anything.
@jponce77 We've resolved it in the past by re-imaging the laptop but its not ideal every time it happens. For now they're using OWA which works fine. I've read a lot of posts about it so it seems fairly common, but none of the solutions have worked for us so far.
Autodiscover issues wont prevent you from receiving messages, once the profile is successfully configured. You can run the SaRA tool to address the most common issues there: https://support.office.com/en-us/article/about-the-microsoft-support-and-recovery-assistant-e90bb691-c2a7-4697-a94f-88836856c72f
Better yet, open a support case to have it properly troubleshooted.