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Dammz's avatar
Dammz
Copper Contributor
Aug 26, 2022

Exchange Server 2016 ECP/OWA - Blank Page is loading

Hello All

 

I am experiencing this issue since last week and users are unable to login to OWA web login as it stops with a blank page. (On both Servers)

 

Sometimes when the server restarts it is started to working, but after a few minutes the issue starts again.


Environment: Exchange 2016 DAG 2 Node (Build: 15.1.2507.12)

 

I already tried below.

  1. SSL Certificate status in Default Web Site and Back End Site - Both has the same third party certificate assigned. (Tried with self signed certificate too)
  2. Recreated ECP and OWA virtual directories (on both servers)
  3. Ran the scripts - UpdateCas.ps1, UpdateConfigFiles.ps1 and updated the servers.
  4. Updated Exchange to the latest build - 15.1.2507.12

 

Any suggestions?

 

Thank You.

2016
Exchange Server

4 Replies

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  • cengizyilmaz's avatar
    cengizyilmaz
    Brass Contributor
    Aug 26, 2022
    have you checked the exchange server auth authentication certificate?
    • Dammz's avatar
      Dammz
      Copper Contributor
      Aug 26, 2022
      Microsoft Exchange Server Auth Certificate is in valid state.
      • cengizyilmaz's avatar
        cengizyilmaz
        Brass Contributor
        Aug 26, 2022
        the problems you mentioned may be due to the following reasons.

        Incorrect time settings in server clock

        Exchange components or license issues (i recommend you to do a health checker)

        you can change the browser

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