Forum Discussion
Exchange Outlook Settings Cloud Save
Hello all! Need some assistance in understanding the "Store my Outlook Settings in the cloud". I've tried the google search and didn't find quite was I was looking for. I have had two users...
Hi Richard! I found your post while searching for more information on this problem. We've started seeing it with our users in the past couple of weeks. So far it's only impacting a small number of them but it's already causing headaches for our helpdesk.
The only somewhat-helpful resource I've found is Microsoft's article on how to disable it via GP or registry: https://support.microsoft.com/en-au/office/information-about-store-my-outlook-settings-in-the-cloud-528d4012-9b72-4d00-8426-7b00d7d6ad01. I also found some reports of this happening with Outlook 2019 specifically, but that was back in mid-2021. We're running Outlook 365 (version 2202 build 14931.20660, semi-annual update channel)
We'd love to better understand what causes this to happen, and would prefer not to have to disable this for the entire organisation if other options exist. I'll be logging a ticket to Microsoft, but did you discover anything more about it yourself? It'd be great to hear either way.
Regards, Karri
The only somewhat-helpful resource I've found is Microsoft's article on how to disable it via GP or registry: https://support.microsoft.com/en-au/office/information-about-store-my-outlook-settings-in-the-cloud-528d4012-9b72-4d00-8426-7b00d7d6ad01. I also found some reports of this happening with Outlook 2019 specifically, but that was back in mid-2021. We're running Outlook 365 (version 2202 build 14931.20660, semi-annual update channel)
We'd love to better understand what causes this to happen, and would prefer not to have to disable this for the entire organisation if other options exist. I'll be logging a ticket to Microsoft, but did you discover anything more about it yourself? It'd be great to hear either way.
Regards, Karri
I didn't expect to be back so soon - but this fixed the issue for me:
- Deleting the \HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\Outlook\Settings\Data folder
- Starting Outlook and toggling off "Store Outlook settings in the cloud" and closing outlook
- running command line switch C:\Program Files (x86)\Microsoft Office\root\Office16\OUTLOOK.EXE /cleanroamedprefs
- restarting Outlook and toggling on "Store Outlook settings in the cloud" and closing outlook and relaunching.
Listed description for it the command line switch:
All previous roamed preferences are deleted and copied again from the local settings on the computer where this switch is used. This includes the roaming settings for reminders, free/busy grid, working hours, calendar publishing, and RSS rules.
I will do more testing to be sure - but holy moly this is dumb 😛