Forum Discussion
Exchange Outlook Settings Cloud Save
The only somewhat-helpful resource I've found is Microsoft's article on how to disable it via GP or registry: https://support.microsoft.com/en-au/office/information-about-store-my-outlook-settings-in-the-cloud-528d4012-9b72-4d00-8426-7b00d7d6ad01. I also found some reports of this happening with Outlook 2019 specifically, but that was back in mid-2021. We're running Outlook 365 (version 2202 build 14931.20660, semi-annual update channel)
We'd love to better understand what causes this to happen, and would prefer not to have to disable this for the entire organisation if other options exist. I'll be logging a ticket to Microsoft, but did you discover anything more about it yourself? It'd be great to hear either way.
Regards, Karri
I didn't expect to be back so soon - but this fixed the issue for me:
- Deleting the \HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\Outlook\Settings\Data folder
- Starting Outlook and toggling off "Store Outlook settings in the cloud" and closing outlook
- running command line switch C:\Program Files (x86)\Microsoft Office\root\Office16\OUTLOOK.EXE /cleanroamedprefs
- restarting Outlook and toggling on "Store Outlook settings in the cloud" and closing outlook and relaunching.
Listed description for it the command line switch:
All previous roamed preferences are deleted and copied again from the local settings on the computer where this switch is used. This includes the roaming settings for reminders, free/busy grid, working hours, calendar publishing, and RSS rules.
I will do more testing to be sure - but holy moly this is dumb 😛
- KarriSOct 04, 2022Copper Contributor
Bogdanofff
Thanks for sharing! Good to know there's a proper fix for users who report the problem to us, but I'm still hoping to find more information about what causes the problem in the first place and how to prevent it (or at least detect it proactively). Our support case with Microsoft hasn't progressed much since I logged it, but I'll share any findings here.
You likely know about this already, but for anyone else stumbling across this thread, the following registry entry will disable the cloud settings feature altogether. After restarting Outlook, it should revert to the settings it had before the problem started.Registry Hive HKEY_CURRENT_USER Registry Path software\policies\microsoft\office\16.0\outlook\setup Value Name disableroamingsettings Value Type REG_DWORD Enabled Value 1 Disabled Value 0