Forum Discussion
Exchange Outlook Settings Cloud Save
The only somewhat-helpful resource I've found is Microsoft's article on how to disable it via GP or registry: https://support.microsoft.com/en-au/office/information-about-store-my-outlook-settings-in-the-cloud-528d4012-9b72-4d00-8426-7b00d7d6ad01. I also found some reports of this happening with Outlook 2019 specifically, but that was back in mid-2021. We're running Outlook 365 (version 2202 build 14931.20660, semi-annual update channel)
We'd love to better understand what causes this to happen, and would prefer not to have to disable this for the entire organisation if other options exist. I'll be logging a ticket to Microsoft, but did you discover anything more about it yourself? It'd be great to hear either way.
Regards, Karri
KarriS
I have been experiencing the same issues - I wish there was more information on how to reset these settings or how to resync them. I was able to correct the issue by complete uninstalling Office, restarting and then reinstalling.
Its not clear to me if a network problem caused a sync issue with outlook and the settings. I had the same behavior where settings would uncheck themselves if store in cloud was enabled.
Also from that article - this is not very clear to me:
Cloud stored settings synchronize when you start Outlook, and then at hourly intervals and the data is cached on the local PC in the following registry location:
Computer\HKEY_CURRENT_USER\Software\Microsoft\Office\Outlook\Settings\Data
Does this mean after changing the settings we should wait an hour before closing for it to sync or every hour will the options deselect themselves based on the cloud settings. I feel it's the latter - because users have enabled their missing options and then they would uncheck themselves in the same session.
Looking at Computer\HKEY_CURRENT_USER\Software\Microsoft\Office\Outlook\Settings\Data on the affected user and this is the global_Advanced_Sendimmediately key (this option kept un-checking) value:
{"name":"Advanced_SendImmediately","itemClass":"","id":"","scope":"global","parentSetting":"","secondaryKey":"","status":"LOCAL","type":"Bool","timestamp":0,"metadata":"","value":"true","isFirstSync":"false","source":"UserOverride"}
Here is global_Advanced_Sendimmediately on an unaffected user:
{"name":"Advanced_SendImmediately","itemClass":"","id":"","scope":"global","parentSetting":"","secondaryKey":"","status":"SYNCEDTOSERVICE","type":"Bool","timestamp":0,"metadata":"","value":"true","isFirstSync":"false","source":"UserOverride"}
And then the same value on after recently reinstalling office and opening Outlook:
{"name":"Advanced_SendImmediately","itemClass":"","id":"","scope":"global","parentSetting":"","secondaryKey":"","status":"PENDINGSYNC","type":"Bool","timestamp":0,"metadata":"","value":"true","isFirstSync":"true","source":"UserOverride"}
Repairing Office or creating a new mail profile didn't change anything. These settings are cached on the local machine - so is there a place on line the live - or is it safe to remove these reg values or reset the cloud settings to stop going through what seems like a sync loop. I guess I could just edit the reg values and see what happens - changing isFirstSync to true to see what happens
I'm gonna run more test and will follow up here - I thought I would share my recent fun with this 😛