Forum Discussion
Exchange Online - Autodiscover XML response not returning Outlook settings
Hi everyone, We are currently involved in a support case for one of our users that is unable to access her e-mail account when using Outlook desktop version, webmail is working as expected. The m...
We dont really have any issues with the autodiscover query process itself, its just that the content in the XML that is returned by Exchange Online does not appear to contain the required information.
If you run the Outlook Connectivity test on your own M365 mailbox, and expand the autodiscover XML result, you will see that values for different connection types are returned depending on your license level. (WEB, EXCH, EXPR, EXHTTP)
For the affected mailbox the only connection type returned is WEB, which i think is wrong when it is licensed for use with desktop applications.
- you'll probably need to involve Microsoft via a support ticket if the incorrect autodiscover results are being returned from Exchange Online
