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gvadmin's avatar
gvadmin
Copper Contributor
Jan 31, 2020

error when download message trace in O365

after running message trace in Exchange admin centre, i am not able to download the completed message trace report.

it always says "The custom error module does not recognize this error."

same even if i use the new message trace under Security and Compliance->Mail flow -> message trace.

i am using Chrome browser.

is there any security settings that is blocking it ?

 

admin
exchange online
office 365

3 Replies

  • Alanjmcf's avatar
    Alanjmcf
    Brass Contributor
    Feb 07, 2020

    I'm still seeing this same fault. It works in a private browser session.

     

    The Post Incident Review for EX202641 says it was cookies related. Looks the fault is still live. 😞

  • gvadmin's avatar
    gvadmin
    Copper Contributor
    Feb 05, 2020

    managed to download the message trace after waiting a while

  • HidMov's avatar
    HidMov
    Iron Contributor
    Feb 03, 2020

    Hi gvadmin 

     

    I believe there is an ongoing issue with downloading message traces from the SCC at the moment - my tenant has the following incident showing

     

     

    This may be fixed, but if not you can still get the reports via Powershell

     

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