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RobertS00's avatar
RobertS00
Copper Contributor
Mar 13, 2023

EOP- Quarantine- Request for Release for particular mail

Hi

 

When user get quarantine notification with the list of blocked emails in quarantine and then user choose particular one for "request for release", then this information is correctly passed to admins, but when admin clicked on the link (in emails)  got list of all quarantined emails of this person- not the current one which was requested. So it means that admin at the end don't know which one should be released.... Anyone has idea to handle it? 

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  • FcoManigrasso's avatar
    FcoManigrasso
    Mar 13, 2023


    Hi RobertS00,

    I had no opportunity to check the behavior from the release request message yet, but from the Quarantine admin queue you can click on the filter icon, ( up right ), and filter only the Release requests, ( see screenshot below ). That way, admins will only see the requested ones and, once released, the queue will be empty.

     

     

  • Deleted's avatar
    Deleted
    Mar 13, 2023

    Hi RobertS00 

     

    On the Quarantine page, you can sort the results by clicking on an available column header. See the document below for more information. 

    Please let me know if further assistance is needed on my end. Thank you!

     

    If I have answered your question, please mark your post as Solved

    If you like my response, please give it a Like :smile:

    Appreciate your Kudos! Proud to contribute! ğŸ™‚

     

      • Deleted's avatar
        Deleted
        Mar 26, 2023

        RobertS00 

        Kindly provide a like on my responses if you found it helpful. Thank you as you do so! 

         

        If I have answered your question, please mark your post as Solved

        If you like my response, please give it a Like :smile:

        Appreciate your Kudos! Proud to contribute! ğŸ™‚

         

  • FcoManigrasso's avatar
    FcoManigrasso
    Iron Contributor
    Mar 13, 2023


    Hi RobertS00,

    I had no opportunity to check the behavior from the release request message yet, but from the Quarantine admin queue you can click on the filter icon, ( up right ), and filter only the Release requests, ( see screenshot below ). That way, admins will only see the requested ones and, once released, the queue will be empty.