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jglonek's avatar
jglonek
Copper Contributor
Mar 09, 2023

EO Mobile Device Quarantine Showing GUID instead of Name

We noticed this morning (it's probably been like this for a little while, we just changed rules to quarantine more than before so we haven't been in here much until today) that the Mobile Device Quarantine pages in both the new Exchange Online Admin Center, and Classic, are showing GUIDs instead of names for the users.

I am aware of this article about the GUID/EDOID change (https://techcommunity.microsoft.com/t5/exchange-team-blog/change-in-naming-convention-of-user-s-name-parameter/ba-p/3284733#comments), and we are in a hybrid environment with accounts syncing from on-prem, but I'm not sure what that has to do with the Exchange Online pages?

It's a bit.. impossible.. to have help desk techs manage quarantined devices when the user's name isn't displaying. How can this be fixed?

  • Regarding GUIDs vs Names, M365 is in a bit of transition phase. You might still see display names, while GUIDs are becoming more prevalent. The latter is the way, and have support use the Azure AD > Users portal to look people's GUID up before checking quarantined devices, or use PowerShell, e.g. to get all currently blocked devices including user (by dissecting the identity property):

    Get-MobileDevice | Select @{n='Id';e={($_.Id -split '\\')[0]}},DeviceId,DeviceAccessStateReason,DeviceAccessControlRule

     

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