Forum Discussion

Brass Contributor

Jan 29, 2018

Emails to Outlook delivered to Junk Email folder with SCL 1

Emails sent from on-premises Exchange 2007 to any Microsoft related email address (outlook.com for example) is being delivered to the users Junk Email folder despite the header information showing SC...

Bronze Contributor

Jan 30, 2018

I've seen your situation mentioned in the Answers forums and see that some recommend filling out this form: https://support.microsoft.com/en-us/getsupport?oaspworkflow=start_1.0.0.0&wfname=capsub&productkey=edfsmsbl3

EDIT Support

Brass Contributor

Jan 31, 2018

I have submitted that again and they have now come back and said that our external IP address was listed on the Spamhaus PBL list - this wasn't the case last week when I first submitted the Outlook Deliverability Report however so I am waiting for that to propagate before I test sending to Microsoft's free email platform again to confirm the issue is resolved.

EDIT Support
Brass Contributor
Jan 31, 2018
We are no longer listed on the PBL, but the issue remains - as I suspected.

I can't be the only one seeing this issue?
- EDIT Support
  Brass Contributor
  Feb 12, 2018
  No further updates on this one? We're still seeing this issue.
  - MikeAz
    Copper Contributor
    Sep 17, 2019
    Any news on this EDIT Support ?