Forum Discussion
Emails to Outlook delivered to Junk Email folder with SCL 1
Emails sent from on-premises Exchange 2007 to any Microsoft related email address (outlook.com for example) is being delivered to the users Junk Email folder despite the header information showing SC...
I've seen your situation mentioned in the Answers forums and see that some recommend filling out this form: https://support.microsoft.com/en-us/getsupport?oaspworkflow=start_1.0.0.0&wfname=capsub&productkey=edfsmsbl3
I found that too but I'm afraid to say, I have completed that form on two occasions and they have checked the reputation of our external IP address and not found any issues.
When I replied and asked them about why emails with an SCL of 1 are being delivered to the Junk Email folders for recipients, they ignored my questions and repeated their previously response.