Forum Discussion
Emails to Outlook delivered to Junk Email folder with SCL 1
I've seen your situation mentioned in the Answers forums and see that some recommend filling out this form: https://support.microsoft.com/en-us/getsupport?oaspworkflow=start_1.0.0.0&wfname=capsub&productkey=edfsmsbl3
I have submitted that again and they have now come back and said that our external IP address was listed on the Spamhaus PBL list - this wasn't the case last week when I first submitted the Outlook Deliverability Report however so I am waiting for that to propagate before I test sending to Microsoft's free email platform again to confirm the issue is resolved.
We are no longer listed on the PBL, but the issue remains - as I suspected.
I can't be the only one seeing this issue?
- No further updates on this one? We're still seeing this issue.
I found that too but I'm afraid to say, I have completed that form on two occasions and they have checked the reputation of our external IP address and not found any issues.
When I replied and asked them about why emails with an SCL of 1 are being delivered to the Junk Email folders for recipients, they ignored my questions and repeated their previously response.
