Forum Discussion
Email for our M365 tenant being delivered to Junk Mail Folder
I have one user in our org that has messages from two co-workers in the same tenant, with the same email domain, being delivered to her Junk Mail folder. As a test, I created a spam filter policy...
Update on this issue. The user had an Android phone that was receiving mail. The phone was damaged, and the user decided to switch to an iPhone. Once the Android phone was removed from the user's mobile devices, the messages stopped being delivered to the Junk Mail folder. Eliminating the mobile device never occurred to me as a troubleshooting step.